Alex Brown, Wiltshire Fire and Rescue Service
Good, reliable, trustworthy and timely service. Knowledgeable and co-ordinated service available. Good flexible service able to respond to changes in the original scope and timescales. Added value being able to challenge brief and ‘critical friend’ with the contractor relationships. Good at challenging and responding to changes to the brief. Good at communication, even when things are going wrong! Always able to contact and get response. Including Ridge in the team allowed reduction in client workload. Ridge adds significant value to the running of the Estates function due to historical understanding of the operational requirements.